Small Improvements
Friday, July 28th, 2006Yesterday, Noah Kagan linked to a great startup advice list entitled 17 Pithy Insights for Startup Founders. It’s reminiscent of another great list by Blogger founder Evan Willians entitled Ten Rules for Web Startups. We found Williams’ list very early on in the ClaimID process and really took it to heart.
Lists like these commonly feature a core piece of advice with which I agree wholeheartedly. In the pithy list, it is “At the end of each day, ask yourself: “Did the product get better for customers today?”. If you don’t have a good answer, stay up until you do.” Put simply, a startup should make its product better each day. Of course, that doesn’t mean your work is always customer-facing - some days your work might only be blogging or responding to emails. However, the lifeblood of a startup is feeding it with new thought, bugfixes, features - stuff that should be done daily. You must constantly work to make your product better.
Today, we’ve made our product better. Michael Biven and a number of others in the ClaimID community wanted to make groups collapsible so browsing large ClaimID’s was easier. So this morning, we rolled it live, and now you can collapse groups in ClaimID. Indeed, that’s a small improvement. However, the thing about small improvements is that they add up to big improvements. And when the requests come from the community, you know you’re making things better for the people who matter the most.


